Generator FAQs

Yes. We're fully licensed as an electrical contractor in Michigan and carry general liability and workers' compensation insurance on every job. If a contractor can't hand you a license number and insurance certificate, walk away.

It means we operate the way the military trained us to: show up on time, brief you clearly, execute without shortcuts, and take accountability when something isn't right. We're not a franchise — decisions get made by the same people doing the work. That's the practical difference.

In virtually every Michigan municipality, yes — you need an electrical permit and often a gas permit. This is not optional, and any installer who tells you permits aren't necessary is cutting a corner that could affect your homeowner's insurance and future home sale. We pull all required permits on every job.

Standby generators run on natural gas or propane — not gasoline. If you have a utility gas line, the generator connects directly to it. If not, we install a dedicated propane tank. Either way, there's no refueling during outages, no storage cans, and the system runs indefinitely as long as fuel is available.

Occasionally. If your main electrical panel is at capacity or undersized, we may recommend an upgrade or a subpanel for the generator circuits. We identify anything like this during the free assessment — no surprises after you've committed.

It depends on what you want to power. A 10–13 kW unit handles the essentials most homeowners care about: furnace, sump pump, refrigerator, some lights and outlets. A 20–26 kW unit runs your whole home including central AC. The only accurate way to size a generator is a proper load calculation — not a square footage rule of thumb. We do that calculation free during every assessment. You can also get a guided estimate using our online sizing tool.

Yes. Qualified customers can finance with approved credit. Ask about current terms during your free assessment — we work with lending partners to make backup power accessible without a large upfront cost.

Completely free, no obligation. We come to your home, run the load calculation, walk the site, and give you a written recommendation with an exact installed price. You're not locked in to anything. If you decide not to move forward, there's no fee.

We service all major residential and commercial brands — Generac, Kohler, Briggs & Stratton, Cummins, Champion, Honeywell, and others. You don't have to have bought from us to be on a maintenance plan.

Yes. Customers on our ESCON Protect or ESCON Total maintenance plans have access to 24/7 priority emergency response. If your generator fails during an outage, we answer the phone.

New generator installations currently include a free 7-year warranty (limited-time offer — ask for current terms). This covers parts and labor defects beyond the manufacturer warranty. Ongoing coverage is maintained with documented annual service.